Privacy Policy
Last updated: June 17, 2026
1. What We Collect
We collect only the data needed to operate HBReviewPulse: account details (name, email, password hash), business information you enter, customer contact data you upload to send feedback requests, feedback responses your customers submit, and basic usage and log data.
2. How We Use It
We use your data to provide the service, send feedback requests on your behalf, generate AI-assisted reply suggestions for recovery tasks, process payments, prevent abuse, and communicate service-related updates. We do not sell personal information and we do not use customer feedback data to train third-party AI models.
3. Processors We Use
We use third-party service providers to help operate and support HBReviewPulse, including hosting, database, authentication, account email, security, customer feedback delivery, AI-assisted features, and payment-processing services. These providers may process information as necessary to provide those services. Payments are processed by Stripe. We do not sell your personal information and do not share it for targeted advertising. We may disclose information if required by law.
4. Cookies
We use first-party cookies and local storage strictly to keep you signed in and to remember UI preferences. We do not use third-party advertising cookies.
5. Data Retention
We retain account and customer data for as long as your subscription is active and for a reasonable period afterward to meet legal, accounting, and dispute- resolution obligations. You can request deletion at any time.
6. Your Rights
Depending on your jurisdiction (including GDPR and CCPA where applicable), you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise these rights, email support@hbreviewpulse.com.
7. Security
We use industry-standard safeguards including encrypted transport (HTTPS), row- level security on our database, and least-privilege access controls. No system is perfectly secure; please use a strong, unique password.
8. International Transfers
Our processors may store and process data in the United States and other countries. By using HBReviewPulse you consent to these transfers.
9. Children
HBReviewPulse is not directed to children under 16 and we do not knowingly collect data from them.
10. Contact
Questions about this Policy: support@hbreviewpulse.com.